Terms & Conditions for Mayfair Florist Online Flower Delivery

Introduction

Welcome to Mayfair Florist. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of flowers, bouquets, and related products or services offered through our online store. Please read these Terms carefully before placing an order for flower delivery in Mayfair and surrounding areas. By placing an order, you agree to be bound by these Terms, which affect your legal rights and obligations. If you do not agree with any of these Terms, please refrain from ordering from us.

Scope and Application

These Terms apply to all customers accessing and using Mayfair Florist’s online platform for ordering flowers and arranging delivery within Mayfair and the surrounding districts. Whether you are ordering for yourself, as a gift, or on behalf of a company, your use of the site and our services indicates your full acceptance of these Terms.

Order Process

1. Placing Orders: To initiate your order, simply browse our online collection, select your preferred arrangement, and proceed to checkout. Clearly specify the recipient’s details and delivery address within Mayfair or nearby areas during the checkout process to guarantee prompt service.

2. Order Confirmation: Upon successful submission of your order and payment, you will receive an electronic confirmation summarising your purchase. This email serves as acknowledgment of receipt; the binding contract is formed once the order is reviewed and accepted by Mayfair Florist.

3. Order Amendments: Should you need to amend your order (such as changing the delivery address or card message), please promptly contact our customer support team. Amendments may only be possible if the order has not yet been prepared or dispatched. Mayfair Florist reserves the right to decline amendments after the order progresses beyond a certain stage.

4. Product Availability and Substitution: Our floral arrangements and bouquets are subject to seasonal variation and availability. In the unlikely event that specific flowers or products are unavailable, we reserve the right to substitute with items of equal or higher value, maintaining a similar style. We will make every effort to inform you if significant changes are necessary.

5. Personalized Messages: If you include a personalised message with your order, you are responsible for ensuring the content is appropriate and correct. We reserve the right to refuse messages containing offensive or inappropriate language.

Payments

1. Accepted Payment Methods: Payment must be made in full at the time of ordering, using the online payment gateways available at checkout. We accept most major debit and credit cards, as well as other methods as indicated online. Payment security is of utmost importance, and all transactions are processed via secure, encrypted channels.

2. Prices: All prices shown on the website are in pounds sterling (GBP) and include applicable VAT unless otherwise stated. Delivery fees may be applied according to the location within Mayfair and the surrounding areas, and will be clearly displayed before completing your purchase.

3. Pricing Errors: In case of any pricing errors on our website, we will contact you as soon as possible to either confirm your order at the correct price or allow you to cancel. Mayfair Florist is not obliged to supply products at an incorrect price.

4. Payment Verification: We reserve the right to validate your payment details and carry out credit checks before accepting any orders, particularly for large or high-value arrangements.

Delivery

1. Delivery Areas: We proudly offer online flower delivery throughout Mayfair and the surrounding zones. Please confirm that the delivery address provided at checkout falls within our serviced areas.

2. Delivery Times: While we endeavour to fulfil all deliveries on your requested date and, where possible, within specific time slots, exact delivery times cannot be guaranteed. Peak periods such as Valentine’s Day or Mother’s Day may result in delays, though we will always keep you updated should this occur.

3. Delivery Instructions: Please provide clear and complete details for delivery, especially if delivering to public buildings (e.g. hotels, offices) or areas with restricted access. Where no one is available to accept the delivery, our driver may leave the flowers with a reception, neighbour, or in a safe location at the address. A calling card will be left, where appropriate, to inform the recipient of the arrangement.

4. Failed Deliveries: If delivery cannot be completed due to incorrect information or an inaccessible location, we will make reasonable attempts to contact you for further instructions. We are not liable for failed deliveries where inadequate or incorrect address details are provided by the customer.

Cancellations and Refunds

1. Cancellation Policy: We understand that plans can change. You may cancel your order for a full refund provided you notify us at least 24 hours before the scheduled delivery date. Cancellations received within 24 hours of the expected delivery or after the item has been dispatched may not be eligible for a full refund, as flowers are perishable and the preparation process will have begun.

2. Refund Policy: If you believe your flowers have arrived damaged or not as described, please contact us within 24 hours of delivery, including photographic evidence where possible. We will investigate the issue and offer a suitable remedy, which may be a replacement, refund, or credit at our discretion. Any requests made after 48 hours from delivery may not be eligible for compensation.

3. Non-Delivery: In the event that we fail to deliver the flowers on the agreed date, and the issue results from our error, a full refund or redelivery will be offered. However, we are not responsible for non-delivery caused by circumstances beyond our control (e.g. severe weather, road closures, recipient unavailable, incorrect address).

Customer Responsibilities

It is your responsibility to ensure all order details, including the recipient’s name, address, and message, are accurate at the time of ordering. You agree not to use our services for fraudulent, unlawful, or offensive purposes. Mayfair Florist retains the right to decline any order that, in our opinion, contravenes these conditions or may harm our reputation.

Liability

1. Limitation of Liability: Mayfair Florist shall not be liable for any indirect, special, or consequential loss arising from the use, delay, or inability to use our site or services. Our total liability for any claim arising out of or relating to a sale shall not exceed the price paid for the products in question.

2. Force Majeure: We will not be held responsible for failure to perform, or delay in performing, any obligation under these Terms if such failure is caused by events outside our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, power outages, or transport interruptions.

3. Allergies and Sensitivities: Flowers and some of our products may include pollen, fragrances, or other allergens. It is your duty to ensure that these items are suitable for the intended recipient. We accept no responsibility for allergic reactions resulting from the delivery of our products.

Intellectual Property and Use of Website

All content on the Mayfair Florist website, including images, text, product layouts, design, and logos, are the property of Mayfair Florist or its licensors. No part of our website may be reproduced, modified, or used for any commercial purpose without our prior written consent. Unauthorised use of our intellectual property is strictly prohibited.

Privacy and Data Protection

Mayfair Florist is committed to protecting your privacy and personal information. All data submitted through our website is handled in accordance with current UK data protection legislation. We will use your details only for processing orders, providing customer service, and where you have consented, for marketing communications. Read our Privacy Policy for more details on how your information is managed.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms at any time without prior notice. Any changes will be posted on the website and will take effect immediately. It is your responsibility to check for updates regularly. Continued use of our site or services after such changes signifies your acceptance of the modified Terms.

Severability

If any provision or part of these Terms is deemed invalid, unlawful, or unenforceable by a court or regulatory authority, such provision will be severed from the remainder of the Terms, which will continue to be valid and enforceable to the fullest extent legally permissible.

Governing Law and Jurisdiction

These Terms and any dispute arising from them or your use of the site and services shall be governed by and interpreted in accordance with the laws of England and Wales. You and Mayfair Florist agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes.

Entire Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between you and Mayfair Florist concerning online flower ordering and delivery, superseding all previous discussions, correspondence, or prior agreements relating to our services.

Contact and Customer Support

If you have any questions regarding these Terms or require assistance with your order, please contact our customer service team. We are committed to providing excellent service for flower delivery across Mayfair and the surrounding areas.

Note: These Terms are effective for all orders placed with Mayfair Florist for online flower delivery within Mayfair and nearby districts. Thank you for choosing Mayfair Florist for your special occasions and celebrations.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mayfair, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mayfair.

For assistance with orders, returns or account queries, please fill out the Contact Us form.