Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Mayfair
At Mayfair Florist, we are committed to delivering only the freshest, highest-quality flowers right to your doorstep. As a trusted local florist in Mayfair, serving both households and businesses, we take immense pride in our service and reputation. Every bouquet and arrangement is carefully curated to meet our exceptional standards of freshness and vibrancy.
Damaged on Arrival Policy
We ensure that every flower is packed and delivered with the utmost care. However, if your flowers have suffered damage due to transit or packaging issues, please notify us promptly on the day of delivery. Kindly provide clear photos of the damaged flowers and their packaging, so we can assess the situation quickly and efficiently. Any claims regarding items damaged on arrival must be raised within 24 hours of receiving your order for us to assist you effectively.
Freshness Window and Quality Assurance
Your satisfaction with our flowers is our top priority. We guarantee a freshness window of at least five days for every floral arrangement from the date of delivery, provided they are cared for as instructed (with clean water, suitable temperature, and adequate sunlight). Should your flowers appear wilted, faded, or fail to meet your expectations within this timeframe, let us know as soon as possible. We will review every concern individually, ensuring you receive the quality Mayfair Florist is known for.
Refund and Replacement Options
If you are unhappy due to damaged or substandard flowers within the stated freshness window, we offer flexible resolution options:
- Replacement: We will deliver a fresh arrangement at no additional cost, ensuring your complete satisfaction.
- Refund: Where appropriate, we can issue a full or partial refund, depending on the extent of the problem.
Our team will discuss the best solution with you based on your specific situation. Please note that refunds and replacements are only applicable to fresh flowers affected within the prescribed freshness window. Issues related to incorrect addresses or non-attendance at the time of delivery may not qualify for a refund or replacement.
How to Raise a Complaint
Mayfair Florist values every customer and aims for impeccable service at every step. If you have a complaint regarding your experience, delivery, or the quality of your flowers, please reach out to us as soon as possible. Provide your order details and a clear summary of your concern. We aim to acknowledge all complaints within one working day and resolve most issues within three working days.
All feedback is confidential and used solely to improve our services. Every complaint is recorded, investigated, and acted upon swiftly.
Trusted Local Mayfair Florist
Mayfair Florist is proud to be a vital part of the local community, serving residents and businesses throughout Mayfair with reliability and care. Our reputation is built on fresh flower quality and outstanding customer support. If you have any concerns or feedback regarding our returns, refunds, or complaints process, please don’t hesitate to contact us. Your lasting satisfaction is at the heart of everything we do.
